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Terms and Conditions of Sale

Please Read these terms and conditions carefully before ordering any items from Model Trains 4 U.

1.0 These terms and conditions apply to any site user who places an order with us at Model Trains 4 U.

2.0 Your right to cancel.

Items in your basket are the foundation of your order request only. We do try to hold enough stock of online items to meet customer demand, however at times we do run out. In the unlikely event that we don't have an ordered item, you will be contacted via email and have the following options.

  • 2.1 Amend your order and we will refund any items that are not been dispatched.
  • 2.2 Wait for the out of stock item to be available, Please note that payment is taken at point of order, so if you wish for payment to be refunded please advise via email.
  • 2.3 Cancel the order request. We may contact you via email to inform you when said products are back in stock.

3.0 Pre-order Items.

All Pre-order items have payment taken at time of ordering, this is because we do not store card details, if you would prefer to order and not pay, please ring us on 0800 043 1174.

4.0 Warranty

All of our products are from well known and respected suppliers and therefore fully covered by manufacturer's warranty. Please note that different suppliers have different warranty terms and you should contact us immediately if you have a problem.

5.0 Damaged Items

  • 5.1 On receipt of delivery if a products are found to be non-working or damaged then you MUST contact us within 5 working days. Please contact us via email enquiries@modeltrains4u.co.uk.
  • 5.2 Do NOT attempt to repair as this invalidates all manufacturers' warranties.

6.0 Delivery

  • 6.1 We try to process orders as soon as possible but please allow 7 working days for delivery.
  • 6.2 If you need an item urgently we can offer either Special Delivery (UK) for 6 (max weight 2kg) or Interlink 24 at an additional charge of 8.
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